Job crafting as a tool to support employee work assignment in the tourism sector: A systematic literature review

Abstract

Research background: The tourism sector is facing ever-increasing demands for quality from customers. Therefore, tourism businesses such as hotels, hospitality, restaurants and others are introducing new approaches based on job redesign, which are referred to in the literature as job crafting. Job crafting enables employees to increase their job performance, promote their commitment and cope with stressful situations. Despite the numerous research studies examining the impact of job crafting on various aspects of job performance and engagement, there is still a lack of a systematic literature review that consolidates key trends.

Purpose of the article: The aim of this study is to map key trends in research on job crafting in the tourism sector and to identify overlooked opportunities that can guide future research in this area.

Methods: The study employs a systematic literature review based on the PRISMA rigor. Subsequently, through bibliometric analysis, key trends were identified, namely job performance, work engagement and management context.

Findings & value added: A systematic literature review provides a comprehensive overview of job crafting in the tourism sector, clearly highlighting the key role of the managerial context. From a more specific perspective, it addresses the impact of different leadership styles and, in particular, the organizational climate regarding error management on the extent and effectiveness of job crafting in enhancing employee engagement and job performance. The study also identifies critical gaps in current research, such as the need to examine the direct impact of job crafting on employees’ long-term mental well-being and job satisfaction, especially in the context of the global implementation of artificial intelligence, thus opening avenues for future research.

Keywords

job crafting, abilities, job performance engagement, management context

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